Heather Hall

Active Term: 03/2025 - 02/2026 

​Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data

Director of Patient Financial Services
BC Services, Inc.

Heather has over 20 years of call center management experience in the healthcare, travel, medical supplies and facilities maintenance industries, including eight years at BC Services.  She possesses a passion for and expertise with building customer experience training programs that enable staff to truly connect with customer needs.

​As BC Services’ Director of Patient Financial Services, Heather is responsible for all aspects of the early out patient contact management and collections. She oversees the implementation of best practice contact strategies, soft collections training programs and technologies to reach patients more effectively and at a lower cost, as well as the management of call center staff.

Prior to her current role, Heather was the Patient Financial Services Workflow Manager and responsible for process improvement, automation initiatives and call center staff incentive programs.  
Previously, Heather led the implementation of a new airline reservation system and subsequently became the corporate trainer for a national travel agency. She also established and supervised a call center for a medical supply company. Heather has a degree in Healthcare Management and Administration from Colorado State University.

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