Customer Experience in your Organization-Navigating Politics of Change
Customer First Manager Toyota North America
Jeff Barlow is an accomplished automotive executive with 28 years at Toyota Motor Sales USA, Inc., where he led high-performing teams to drive sales growth, improve margins, and enhance operational efficiency. He specializes in developing sales and service organizations with a strong focus on customer lifecycle management, advising multi-million-dollar owners, operators, and C-level executives on strategies to optimize performance and profitability. Adept in the Toyota 5 Whys problem-solving method, Jeff brings strategic leadership, integrity, and business acumen to every challenge.
He also serves as an advisor to the University of Colorado Boulder's Leeds College of Business, contributing his expertise to their Customer Experience and Customer Journey certificate programs. With a balanced, results-driven approach and a collaborative leadership style, he continues to influence the future of the automotive industry.
