Mischa Perry

Active Term: 04/2025 - 03/2026 

​Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Director of Continuous Improvement, Consumer Technology eXperience
AT&T

Accomplished executive with over 20 years of deep & robust transformative leadership, driving global organizational innovation to enhance business agility for Fortune 500 companies, startups, and high-growth enterprises. With extensive expertise in digital transformation, portfolio & technology strategy, operational efficiency, product development, customer centricity, AI/ML integration, and value realization, I have orchestrated high-stakes initiatives, including leading the largest IT outsourced contract in history at HP for $8.6 billion and managed Portfolios exceeding $550 million in assets. My strategic vision, combined with surgical execution, has delivered over $500 million in value creation, restructured $6 billion Portfolios for significant efficiency gains and secured competitive advantages, fostering sustainable success in dynamic markets.

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