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Carol Buehrens – Faculty ChairCarol is a leading Customer Experience (CX) strategist, author, and educator, and the author of “Happy RAVING Customers! 6 Steps to Grow Your Business with Customer Experience”, “Customer Experience - PLAN IT. DO IT. LOVE IT!: The CX Playbook & Planner”, “Creative Workshops with AI: Engaging Business Teams in Dynamic Workshops Using Artificial Intelligence”, and “The Leading H.E.A.R.T. – Human First. AI Smart.”
With over 30 years of experience, she has designed and transformed customer experiences for major organizations including Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies. Carol’s passion for advancing customer experience has earned her numerous accolades, including the prestigious “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), the ICW Group CEO Award, and the Liberty Mutual Star Award. She has also been recognized as one of the World’s Top 30 Customer Service Professionals. A Founding Member and Expert Panel Member of the international Customer Experience Professionals Association (CXPA), Carol is widely respected for her ability to connect strategy, empathy, and innovation – helping organizations build customer-first cultures and deliver meaningful, measurable results. |
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Michael Truett
Michael is known for creating, improving and executing Collaborative Design Thinking sessions and Customer Experience frameworks across diverse industries (Media, Streaming Services, Ed Tech, Health & Wellness, SaaS, PaaS) at different stages of growth - early-stage start-ups, seasoned companies looking to transform, high growth and declining businesses.
His experience ranges from Professor, Board Member, Keynote Speaker to leading Global Business Transformation (B2B, B2C, B2B2C), Business Development/Launch Strategy, Customer Experience, Customer Success, Customer Engagement, Customer Retention, Customer Service, Lifecycle Management and AI Transformation at companies like Spotify, The New York Times, Dow Jones, Tech start-ups and Telecom providers globally. |
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Alixandra BaraschAlix Barasch earned her Ph.D. in Marketing from The Wharton School, University of Pennsylvania. Previously, she was an Assistant Professor at New York University and a Visiting Associate Professor at INSEAD.
Alix studies how new technologies are fundamentally reshaping consumer behavior and well-being. Her research has been published in a variety of top journals in marketing (Journal of Consumer Research, Journal of Marketing Research, Journal of Marketing) and psychology (Journal of Personality and Social Psychology, Psychological Science). Her work is regularly featured in global media outlets such as New York Times, The Atlantic, Time, Washington Post, Fast Company, Wired, and NPR. She is currently an Associate Editor at the Journal of Consumer Research and the Journal of Marketing, and serves on the editorial review board at Journal of Marketing Research, Journal of Consumer Psychology, and Journal of Personality and Social Psychology. Alix won the Early Career Award from the Association for Consumer Research in 2023, the Erin Anderson Award for an Emerging Female Marketing Scholar and Mentor in 2024, and was selected as a Marketing Science Institute Young Scholar in 2021. Before starting her graduate studies, Alix worked at MDRC, a non-profit dedicated to education policy research. She was also selected as a Fulbright Scholar, and spent a year teaching at the University of Macau and doing research at the Hong Kong University of Science and Technology. |
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Erich DietzErich is the Vice President of Worldwide Strategic Accounts for InMoment. He has over 15 years of executive experience spanning consulting, business development, and solutions architecture. He is also a designated CXPA Expert and regular contributor to the community’s Google+ Hangouts and other events.
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JP SainiAs Chief Information Officer for TRC, JP focuses on leveraging technology to digitally transform business and support profitable growth through improving customer experiences. JP is passionate about the mix of CX and technology and the impact of ensuring infrastructure is reliable, maintainable, scalable, flexible, and secure for all customers.
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Stephene KleinStephene Klein is a trailblazer whose academic and professional journeys stand as a testament to her relentless pursuit of excellence. She holds three master's degrees - an MBA, MPH, and MPHA - from Everglades University, Boca Raton, FL, where she graduated summa cum laude, marking her place at the pinnacle of her class with an unrivaled 4.0 GPA. This academic titan not only delivered the Graduate Commencement keynote address, inspiring a crowd of over 1,000 attendees, but she is also a notable faculty member guiding the next generation of leaders. Her profound insights and wealth of knowledge have shaped countless C-suite executives, fostering excellence and innovation on a global scale.
Outside of academia, Stephene has consistently made a global impact. She is a Gold Medalist, Storytelling Writing Award Winner (2024), and the recipient of the Global Vision Award for Brand Strategy (2023). She was also the featured cover story of South Florida Magazine (2021), and has etched her place in the global business echelons. Her dynamic role at Zschool, saw her spearhead over 500+ Advisory Board meetings, annually, shaping the strategic direction for over 10,000 CxOs and senior executives worldwide. With 20+ years of award-winning business development and engagement marketing experience, coupled with 15+ years of senior leadership roles, Stephene consistently drives sustainable revenue growth for leading global companies. Her extensive experience across multiple domains, including sales, marketing, and partnerships, and her well-established global network, position her as a catalyst for success in complex business environments. |
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Tiffany CraftTiffany Craft is a global business leader specializing in international expansion, strategy, marketing, and advertising. She has successfully driven growth for brands like Calvin Klein across Latin America, Asia, and Europe, leveraging cultural insights to boost international revenue.
With expertise in strategic partnerships, retail, media, and entertainment, Tiffany has developed innovative marketing initiatives that enhance brand engagement and visibility. Her ability to merge traditional and digital strategies has led to award-winning campaigns and impactful business growth. Tiffany excels in fostering partnerships, leveraging digital innovation, and integrating AI to enhance efficiency. A sought-after speaker and mentor, she champions a culture of belonging and strategic transformation in global business. |
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Gerdus ByleveldI have spent most of my career carefully selecting roles in the industry that gave me experience in all facets of business. CEO, Revenue Generation, Sales as well as Customer Management and Success. I would love to share what I have learnt, and also continue to learn from others.
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Cynthia CorneWith passions for mentorship, DEI, and data, Cynthia's CX journey includes industry-firsts in cloud, manufg, construction and public safety. Global executive roles span brand, product and customer success at Sprint (T-Mobile), Lumen, Intrado, and Johnson Controls as well as Cooper Tea Co. Change practices and budget optimization are emphases. She has a B.A. in Business & History, Coe College; MBA, Univ of Kansas. Holds 2 patents. She serves as Chair, Louisville's Parks Public Landscape Board.
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Steven KatzSteven Katz is a cybersecurity and networking professional with 25+ years of experience. As a Technical Account Manager at CrowdStrike, following 13 years at McAfee, he has built trusted relationships with business leaders across industries. Passionate about customer success and mentorship, Steven is dedicated to helping the next generation of professionals build successful careers in technology.
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